Global SE Awards 2015

Global SE Awards 2015: Roland DG Service Engineers Compete
for the Title of World Champion

Roland DG’s Service Engineers (also called "SEs") strive to improve their ability to provide high-quality, standardized maintenance and repair services in order to ensure that customers from all over the world can use Roland DG products with peace of mind. The goal of the Global SE Awards is to motivate SEs to take pride in their work and to improve the level of Roland DG Care activities through a series of competitions where SEs compete using the knowledge and skills they have cultivated in their daily work.
Continuing in the tradition of the first Global SE Awards held in 2013, the second world competition was of a larger scale, with regional competitions held in 15 locations. A total of 440 Certified Service Engineers from 50 countries and regions participated in the local competitions. The winners of the regional competitions were then brought together for the final contest held in Japan to compete for the title of World Champion.

Global SE Awards 2015Global Competition

The final global competition, held in Hamamatsu, Japan, featured an elite group of 21 finalists.
They competed in three challenges to demonstrate their superior abilities as Service Engineers.
The contestants were required to use all of the experience and knowledge
they had mastered under considerable pressure.
SEs were able to enhance their skills by sharing their expertise with SEs from other regions.
Using the additional knowledge and skills they obtained at the 2015 Global SE Awards,
it is expected that contest participants will contribute greatly to the further improvement of
Roland DG Care service quality as leaders in their respective regions.

Event date
October 20 - 22, 2015
Venue
Roland DG Corporation headquarters in Hamamatsu, Japan
Participants
21 finalists selected from among 440 SEs worldwide
Organizer
Roland DG Corporation
October 20th

Mission 1

Hands-on exam (foundation)

Print head replacement
Time limit: 30 minutes

The first challenge consisted of replacing inkjet heads in the wide format inkjet printers, which is a basic form of maintenance service work. Exams emphasized not only the accuracy of work and quality of performance, but also the care and thoroughness displayed in the handling of machines and parts, based on the notion that the products belong to customers. In addition to demonstrating their individual skills, contestants also learned by observing the efforts of other SEs.

Global SE Awards 2015  Global Competition Mission 1
Global SE Awards 2015  Global Competition Mission 2

Mission 2

Hands-on exam (application)

Printer troubleshooting
Time limit: 30 minutes

This part of the competition challenged contestants’ ability to quickly identify and resolve problems in order to restore broken printers to their normal, fully operational state. The test included problems that could not be solved simply by using their own knowledge or experience in order to test their powers of imagination and discernment to logically analyze problem causes.

October 21st

Mission 3

Written exam

Time limit: 15 minutes x 8 questions

There were eight written exam questions covering the comprehensive knowledge required in providing excellent customer service. Questions covered not only knowledge of maintenance such as assessing graphics printed with inkjet printers and analyzing schematics of machine electronics, but also required extensive knowledge in order to deal with a wide variety of customer requests.

Global SE Awards 2015  Global Competition Mission 3

Global SE Awards 2015 Awards Ceremony

At the end of the two-day competition, an awards ceremony was held at a venue inside the Hamamatsu Hachimangu shrine. Praise was awarded to all of the contestants while the top three SEs received special commendations from Roland DG Chairman and President Masahiro Tomioka. Aside from the top three performers, other SEs who gave noteworthy performances at the competition received special awards from four regional managers in charge of the service activities in the Americas, EMEA, ASEAN and East Asia regions.

Comments from the Winners

Global SE Awards 2015 1st Place
Mr. Terry Carpenter (From the U.S.A.)
  • Experience as a Roland DG technician: 14 years
Service Engineer Mr. Terry Carpenter  (From the U.S.A.)  01
The finals were a tremendous experience. I had a wonderful time learning new things and meeting all the other finalist SEs from all over the world. The competition expanded my understanding and knowledge base. To be able to tap into that larger network of SEs really helps. The most difficult part of the competition was the stress of having to complete the tasks in front of so many people. I’ve done this sort of work for a long time and I know my way around the machines, but I’ve never had to do it with many people silently watching me while I was replacing a print head or taking the tests. It was very difficult, but enlightening, too. I found the challenges both interesting and enjoyable. What I learned from the competition was to take your time, be careful and do things step-by-step. Even when you know what you’re doing, it’s important not to rush. When you’re under pressure, slow and steady wins the race. Rushing leads to making mistakes. I highly recommend that other SEs enter future competitions. It’s such a very positive experience to participate in.
  • Service Engineer Mr. Terry Carpenter (From the U.S.A.)  02
  • Service Engineer Mr. Terry Carpenter (From the U.S.A.)  03
  • Service Engineer Mr. Terry Carpenter (From the U.S.A.)  04
Global SE Awards 2015 2nd Place
Mr. Alexandre Geraldi (From Brazil)
  • Experience as a Roland DG technician: 7 years
Service Engineer Mr. Alexandre Geraldi (From Brazil)  01
I’m very happy and surprised by the results. It was a challenge because the other contestants were very good and I was proud and honored to be there with them. Mission 1 was the most difficult part for me because I had to perform under pressure, but it was also good, because in real life, we are always pressured by the customer. The customer cares a lot about his equipment, his business, his family – and we have a very important role when working on their machine. So a machine is not just a machine -- it’s a dream of success. I learned a lot from the competition, including persistence, patience, and – most important -- to believe in yourself. In order to provide the highest quality service, we should perform our work with love. We must strive to always do the best we can and to remember that we are doing something important. We should also remember to look back from time to time and recall the many good things that we have accomplished.
  • Service Engineer Mr. Alexandre Geraldi (From Brazil)  02
  • Service Engineer Mr. Alexandre Geraldi (From Brazil)  03
  • Service Engineer Mr. Alexandre Geraldi (From Brazil)  04
Global SE Awards 2015 3rd Place
Mr. Peter De Bont (From Belgium)
  • Experience as a Roland DG technician: 24 years
Service Engineer Mr. Peter De Bont (From Belgium)  01
I was very pleased to be awarded third place in the world championship. As a first time contestant, I was very proud of my results. For me, Mission 3 was the most difficult part. There were a lot of theoretical questions requiring knowledge that you cannot memorize. I’ve been a service technician for 24 years now, so I can rely on my experience. With newer machines, however, I have to rely on service documentation for answers. There were things I learned during the competition which will help me in the future to solve problems easier and faster. It’s definitely been educational being here and taking part in the competition. As SEs, I think we need to stay focused and continue following the training that Roland DG provides. They do a great job preparing us to do our jobs as Service Engineers.
  • Service Engineer Mr. Peter De Bont (From Belgium)  02
  • Service Engineer Mr. Peter De Bont (From Belgium)  03
  • Service Engineer Mr. Peter De Bont (From Belgium)  04

Special Awards Winners

Global SE Awards 2015  Global Competition Special Awards Winner

Americas Service Organizer Mr. Ron Ball AwardsMr. David Edgecome (From South Africa)Experience as a Roland DG technician: 9 years | Representing Keymark Media (Pty) Ltd.

Global SE Awards 2015  Global Competition  Special Awards Winner

EMEA Service Organizer Mr. Michael Moller AwardsExperience as a Roland DG technician: 2 years | Representing Vertec Co. Ltd.

Global SE Awards 2015  Global Competition  Special Awards Winner

ASEAN Service Organizer Mr. Gino Farina AwardsMr. Philip Livesey (From the United Kingdom)Experience as a Roland DG technician: 9 years | Representing Roland DG (U.K.) Ltd.

Global SE Awards 2015  Global Competition  Special Awards Winner

East Asia Service Organizer Mr. Akiyoshi Sunako AwardsMr. Peter Evans (From Australia)Experience as a Roland DG technician: 18 months following 20 years of previous experience |
Representing Roland DG Australia Pty. Ltd.

Roland DG Care Certified Service Engineers provide high-quality service for customers in more than 200 countries and regions worldwide.

Roland DG offers a certification program for its service engineers in order to provide uniform high-quality service to our customers worldwide. SEs are instructed in how Roland DG products are built and receive in-depth training on how to carry out product installation, make repairs, conduct inspections and maintenance. Only after passing practical and written exams proving that they possess appropriate knowledge and skills can trainees be approved as certified SEs.

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Global SE Awards 2015Global Competition Finalists

Finalists for the Global Competition

Listed here are the 21 finalists participating in the global competition who qualified
by winning local competitions held in 15 countries and regions all over the world.

  • Service Engineer Mr. Philip Livesey  United Kingdom competition winner
  • Service Engineer Mr. Peter De Bont  Belgium competition winner
  • Service Engineer Mr. Aleksandras Žilinskas  Denmark competition winner
  • Service Engineer Mr. Stepan Deriabin  Denmark competition winner
  • Service  Mr. Zhong Peng  China competition winner
  • Service Engineer Mr. Yang Rui Qiang  China competition winner
  • Service Engineer Mr. Sang Yoon Jo  Korea competition winner
  • Service Engineer Mr. Greg Hulbert  U.S.A. competition winner
  • Service Engineer Mr. Pedro Oliveira  Spain competition winner
  • Service Engineer Mr. Sander Beumer  Belgium competition winner
  • Service Engineer Mr. Guglielmo Morelli  Italy competition winner
  • Service Engineer Mr. Edis Trbonja  Balkans competition winner
  • Service Engineer Mr. Wai-Ting Ou  Taiwan competition winner
  • Service Engineer Mr. Terry Carpenter  U.S.A. competition winner
  • Service Engineer Mr. David Edgecome  South Africa competition winner
  • Service Engineer Mr. Peter Evans  Australia competition winner
  • Service Engineer Mr. Asad Dariai  UAE competition winner
  • Service Engineer Mr. Teguh Pratikno  Thailand competition winner
  • Service Engineer Mr. Alexandre Geraldi  Brazil competition winner
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Global SE Awards 2015Local Competitions

Listed here are the Roland DG service engineers who qualified in local SE competitions to compete for the international championship.

Japan

Global SE Awards 2015 Local Competitions Japan

In order to improve the quality of maintenance services and customer satisfaction, we held a competition to evaluate the Japanese service engineers' skills in their daily work throughout the year. Seven regional representatives were selected based on their knowledge and skills to compete for the local championship title. They addressed various challenges that tested their knowledge, skills and customer support competence required to solve customers' problems accurately and logically.
Two representatives from Japan who showed excellent performance at each challenge were chosen to participate in the global competition. All participants learned how to raise their skills from interactions with other competitors during the competition.

  • Venue
    At Roland DG headquarters in Hamamatsu
  • Event dates
    February 13 - 14, 2015
  • Participants
    Seven SEs were selected from among the 85 initial participants to compete in the final competition.
  • Judges' criteria
    The competition involved five challenges, including exchanging inkjet heads in our printers, repairing broken machines, and taking a written and oral exam that tested the broad knowledge of maintenance service.
Comments
  • Service Engineer Mr. Daisuke Yamashita (From the Okinawa and Kyushu area)
    The first-place winnerMr. Daisuke Yamashita
    (From the Okinawa and Kyushu area)
    Representing Tact Machine Service Co., Ltd.
    Experience as a Roland DG technician: 2 years
    I benefitted a lot from taking part in the Hamamatsu competition. I am honored to have been chosen as the winner of the competition. All the experience gained through the competition allowed me to grow as service engineer. Learning from other SEs broadened my mind and being examined made me aware of my shortcomings. I feel a pressure as a representative of Japan, but I am excited to have a chance to compete with experienced SEs from around the world. Six months is a short period of time, but I want to test my limits by challenging myself at the global competition.
  • Service Engineer Mr. Osami Taki (From Chubu area)
    The second-place winnerMr. Osami Taki
    (From Chubu area)
    Representing Vertec Co. Ltd.
    Experience as a Roland DG technician: 2 years
    I felt higher pressure than I expected, but overall it was an excellent experience as it made me aware of my shortcomings. As a representative of Japan, I would like to develop from the experience and take part in my daily work with an increased sense of responsibility. I will do my best at the global competition to bring good results for everyone who supports me at all times.

United Kingdom

Global SE Awards 2015 Local Competitions United Kingdom

We held a competition to evaluate the skills and knowledge of service engineers cultivated in their daily work. Six SEs from Roland DG (U.K.) Ltd. and our service agencies in the U.K. competed to become champion and represent the U.K. at the global competition later this year. Roland DG provided standardized challenges for practical and written exams to ensure uniform judging of local competitions worldwide. The competition was universally very well received, however everyone who took the exams found them challenging.
We feel that our U.K. champion exhibits very good all-round knowledge and we are very much looking forward to having him compete with his counterparts from around the world.

  • Venue
    Roland DG (U.K.) Ltd.
  • Event dates
    March 10 - 11, 2015
  • Participants
    Six SEs
  • Judges' criteria
    The competition involved two challenges from Roland DG, including repairing broken machines and taking a written exam that tested the broad knowledge of maintenance service. Judging was carried out in two ways: their performance at each challenge combined with their daily work such as the first time fix rate* and customer satisfaction figures.
    *To repair the product perfectly in a single session
Comments
  • Service Engineer Mr. Philip Livesey (From the North West of England)
    The first-place winnerMr. Philip Livesey
    (From the North West of England)
    Representing Roland DG (U.K.) Ltd.
    Experience as a Roland DG technician: 9 years
    The local competition had its stressful moments, but overall was very enjoyable. I can't wait to compete in the global competition and meet all my fellow engineers. That should be a great event.

Italy

Global SE Awards 2015 Local Competitions Italy

We've been very impressed by broad level of knowledge and skills demonstrated by the participating SE's. Yet, with all their immense knowledge, they felt that the oral and written exam was quite difficult to complete. All of them did their best, however, in order to get a chance to challenge the other SEs from around the world at the global competition in Japan.

  • Venue
    Roland DG Mid Europe S.r.l.
  • Event dates
    April 9 and 14, 2015
  • Participants
    Sixteen SEs
  • Judges' criteria
    The competition involved five challenges, including the troubleshooting of broken machines and taking a written and oral exam that tested the participants' knowledge of machine maintenance and repair.
Comments
  • Service Engineer Mr. Guglielmo Morelli (From Central Italy)
    The first-place winnerMr. Guglielmo Morelli
    (From Central Italy)
    Representing PC & Informatica S.r.l
    Experience as a Roland DG technician: 12 years
    I felt I had enough field experience before the competition, but I never expected to win over all the other highly-skilled technicians with their great knowledge. Through the competition I've gained experience thanks to the opportunity to learn from the others. Now I feel motivated and confident about myself. I will face the global competition with one goal: trying to do my best to become the number-one Roland DG service engineer worldwide.

Australia

Global SE Awards 2015 Local Competitions Australia

The competition went well as participants were prepared with detailed information about the competition prior to attending. The participants enjoyed the experience, and they had the opportunity to learn more about their skill levels throughout the competition. Overall, they found the practical component more enjoyable than the theoretical one.

  • Venue
    Roland DG Australia Pty. Ltd.
  • Event dates
    April 22 and 29, 2015
  • Participants
    Seven SEs
  • Judges' criteria
    We conducted a written exam that tested the broad knowledge of maintenance service. Judging was carried out in two ways: the results of the exam combined with an assessment of their skills.
Comments
  • Service Engineer Mr. Peter Evans (From Australia)
    The first-place winnerMr. Peter Evans
    (From Australia)
    Representing Roland DG Australia Pty. Ltd.
    Experience as a Roland DG technician:
    18 months following 20 years of previous experience
    I enjoyed taking part in the challenges throughout the competition. I'm grateful for the opportunity to compete in the global competition. My motto is "do it well, do it once, do it safely, and do it cheerfully."

Brazil

Global SE Awards 2015 Local Competitions Brazil

We hosted the competition in order to guide and motivate service engineers on how to provide the best care and service performance for Roland DG machines. We would like to continue to maintain the highest quality support for our enterprise customers. The winner gained the right to challenge their fellow service engineers at the global competition in Japan. All service engineers competed to evaluate their extensive skills and knowledge of maintenance services. They shared their experience with other competitors and praised the event very much. This event also offered them a great opportunity to assess their own knowledge and skill level. They recognized that they may have to improve on several points, such as experience and hospitality as a service engineer.

See more details about Global SE Awards 2015 in Brazil

  • Venue
    Roland DG Brasil Ltd.
  • Event dates
    April 28 - 29, 2015
  • Participants
    Ten SEs
  • Judges' criteria
    The competition involved three challenges, including replacing inkjet heads in our printers, analyzing broken machines, and taking a written exam that assessed their broad knowledge of the hardware and software technologies of our products.
Comments
  • Service Engineer Mr. Alexandre Geraldi (From Sao Paulo)
    The first-place winnerMr. Alexandre Geraldi
    (From Sao Paulo)
    Representing Amplytech Technical Services and Trade Ltd.
    Experience as a Roland DG technician: 7 years
    I felt privileged to get the opportunity to participate in this competition with the best technical professionals in Brazil. I learned to admire them even more as I witnessed their dedication. I'm very surprised to have won first place, but very happy! The clients who have trusted me for years, as well as my family and friends who have always been by my side, congratulated me on my accomplishment. The global competition will be a very important milestone for me to strengthen the relationship between Roland DG headquarters and Brazil. It will be a great pleasure to meet the other SEs in person in Japan!

Spain

Global SE Awards 2015 Local Competitions Spain

The top ten SEs from the certification test held at the beginning of the year participated in the competition. It was a great opportunity for participants to share experiences with each other. All the participants have been training and working with Roland DG for many years and they demonstrated abundant professionalism and technical skills during the competition.

  • Venue
    Roland Digital Group Iberia, S.L.
  • Event dates
    June 8, 2015
  • Participants
    Ten SEs
  • Judges' criteria
    The competition challenges included the troubleshooting of broken machines and taking a written and oral exam that tested participants' knowledge of service maintenance.
Comments
  • Service Engineer Mr. Pedro Oliveira (From Portugal)
    The first-place winnerMr. Pedro Oliveira
    (From Portugal)
    Representing Eurovinil, S.A.
    Experience as a Roland DG technician: 9 years
    It was a pleasure to attend to the competition and I was happy to win. Now I am eagerly waiting to meet the other SEs from around the world in the global competition.

U.S.A.

Global SE Awards 2015 Local Competitions U.S.A.

The local competition was a success with all 12 Service Engineer finalists challenged beyond what they expected. There was a wide variety of tests and timelines were very tight with down time limited to scheduled breaks. While SE's remained busy throughout the 2 days, they all enjoyed the format and learned many new things during the exams. Each of the SEs was honored to be invited and participate in the event.

  • Venue
    Roland DGA Corporation
  • Event dates
    June 9 - 10, 2015
  • Participants
    Twelve SEs
  • Judges' criteria
    The competition involved several written exams simulating customer situations and requiring in-depth research to find the answers, such as assessing graphics and analyzing schematics of machine electronics. The competition also involved hands-on exams that required troubleshooting and making adjustments to the printer.
Comments
  • Service Engineer Mr. Terry Carpenter (From Northern Part of the Midwest)
    The first-place winnerMr. Terry Carpenter
    (From Northern Part of the Midwest)
    Representing Far From Normal
    Experience as a Roland DG technician: 14 years
    The truth is all of these guys came into this event with the experience and know-how to win. I was constantly aware that I was up against the best of the best. I gave it all I had, but I wasn't sure if it was enough to win. I was thrilled and honored to learn that I will be moving on to compete in Japan for the coveted title of World Champion. I'm really looking forward to the event in October.
  • Service Engineer Mr. Greg Hulbert (From Northern Florida)
    The second-place winnerMr. Greg Hulbert
    (From Northern Florida)
    Representing Florida Graphic Supply, Inc.
    Experience as a Roland DG technician: 15 years
    With more than 15 years of Roland DG service experience under my belt, I felt confident about my chances of winning going into this competition. That was until I discovered how intense and demanding these tests and exercises really were. They were extremely challenging, and the fact that I was competing against the most accomplished and experienced SEs in the Americas really kept the pressure on. By the end of the competition, I had no idea if I was among the top finishers. I'm looking forward to being well prepared for the event in Japan.

Belgium

Global SE Awards 2015 Local Competitions Belgium

We expect our SEs to become better at maintenance service every time we test them. Throughout the years therefore, we have raised the level of difficulty of our exams. This year's contest was especially challenging in order to select the best representative from the best. Each of the participants really strived to get a good score. The competition made them even more enthusiastic and eager to win.
Two years ago, our representatives were awarded first and third positions in the global competition. It will be very hard for our representatives to improve on our earlier performance, but we expect them to do their best.

  • Venue
    Roland DG Benelux N.V. in Belgium, Willich, Munich, and Paris
  • Event dates
    June 1 - July 15, 2015
  • Participants
    94 SEs
  • Judges' criteria
    We expected our SEs to give their all, both for the written and practical exams. The high-level questions and tasks needed to be completed in a short amount of time, which allowed us to select the SEs that combine excellent knowledge and skills with the least amount of stress. We attached great importance to precision and the ability to make a correct problem analysis, which are factors that make the distinction between a good SE and a great one.
Comments
  • Service Engineer Mr. Sander Beumer (From The Netherlands)
    The first-place winnerMr. Sander Beumer
    (From The Netherlands)
    Representing Man Print & Sign
    Experience as a Roland DG technician: 9 years
    It's always a fun experience to test your knowledge and experience with other people. I knew I had scored well in the test, but was surprised that it turned out to be the best score.
    I'm looking forward to participating in the global competition and hope that I achieve a high score as I did in the local competition.
  • Service Engineer Mr. Peter De Bont (From Belgium)
    The second-place winnerMr. Peter De Bont
    (From Belgium)
    Representing Benes + NV
    Experience as a Roland DG technician: 24 years
    It's a nice initiative to have the certification test in some form of competition. This way everybody tries to give their best. I must admit I was surprised to hear that I was selected to participate in the global competition, since my final result was less than the years before.
    I look forward to visiting the Roland DG headquarters in Japan and actually seeing the advanced digital cell production process which I've already heard so much. As for the competition itself, I'm intent on doing what I do on a daily basis: try to do my job as good as possible!

Korea

Global SE Awards 2015 Local Competitions Korea

It was our first experience in hosting the SE competition in Korea and our participants were not as familiar with this type of test. However, all of them dedicated themselves to winning the competition.
The main objective of the event was to inform them of the importance of providing expert customer service by studying the service manuals, in addition to relying on their field experience and know-how. Our Korean champion is highly skilled to handle any problem and we're confident he will accomplish good results in the global competition.

  • Venue
    Roland DG Korea Inc.
  • Event dates
    June 25, 2015
  • Participants
    Seven SEs
  • Judges' criteria
    We conducted written and hands-on exams that tested broad knowledge of machine maintenance and service to select the finalists. From among the competitors, we then selected the top SE of Korea.
Comments
  • Service Engineer Mr. Sang Yoon Jo (From Seoul)
    The first-place winnerMr. Sang Yoon Jo
    (From Seoul)
    Representing Uni-M
    Experience as a Roland DG technician: 30 months
    I have not been an SE for very long, but I learned a great deal from the competition. I plan to prepare hard in order to do my very best at the final global competition.

Denmark

Global SE Awards 2015 Local Competitions Denmark

We held competitions to evaluate the skills and knowledge of SEs from Northern Europe and Russia. Since there were new SEs with little experience and older SEs with a great deal of experience and knowledge, they were inspired to learn from each other. All of the participants thought the competition was exciting, challenging and instructive.

  • Venue
    Roland DG North Europe A/S in Denmark and Moscow, Russia
  • Event dates
    May 20 - 21, 2015 (Russia)
    June 1 - 4 and 25, 2015 (Denmark)
  • Participants
    51 SEs
  • Judges' criteria
    The competition involved hands-on exams that required troubleshooting broken printers.
    The competition also involved written and oral exams that tested their knowledge of maintenance service.
Comments
  • Service Engineer Mr. Aleksandras Žilinskas (From Lithuania)
    The first-place winner (Denmark)Mr. Aleksandras Žilinskas
    (From Lithuania)
    Representing InSpe
    Experience as a Roland DG technician: 9 years
    It was a pleasure to meet and compete with the other SEs in Denmark. This competition was a great way to check my skills against the others. Some of the questions required very precise answers. I'm very motivated to improve my technical knowledge by participating in the competition. I am proud to represent Roland DG and thrilled at the opportunity to visit Roland DG headquarters in Japan where I look forward to competing with SEs from all over the world. I am sure it will be a great experience and I will do my best to win.
  • Service Engineer Mr. Stepan Deriabin (From Russia)
    The first-place winner (Russia)Mr. Stepan Deriabin
    (From Russia)
    Representing LLC LRT
    Experience as a Roland DG technician: 6 years
    My curiosity drives my desire to continue acquiring knowledge. I’d like to compare my knowledge with that of my colleagues from around the world and I hope that global competition will give me the answer to this question.
  •  

Thailand

Global SE Awards 2015 Local Competitions Thailand

Even though our local SEs had to overcome language barriers with some challenges, they were well supported by the local manager and the competition ran smoothly. All attendees enjoyed the experience and valued the feedback they received during the process.

  • Venue
    SVOA Public Company Limited in Bangkok
  • Event dates
    July 2, 2015
  • Participants
    Five SEs
  • Judges' criteria
    We conducted a written exam that tested the broad knowledge of maintenance service. Judging was carried out in two ways: the results of the exam combined with an assessment of their skills.
Comments
  • Service Engineer Mr. Teguh Pratikno (From Indonesia)
    The first-place winnerMr. Teguh Pratikno
    (From Indonesia)
    Representing Bhinneka Mentari Dimensi, PT
    Experience as a Roland DG technician: 9 years
    When I was asked to join this competition, I was initially unsure about myself. My colleagues and friends, however, encouraged me to participate. In the end, I did not disappoint them by becoming the winner of the competition. I’m now very excited to be part of the global competition and hope to become the best of the best Roland DG service engineers in the world.
  •  

Balkans

Global SE Awards 2015 Local Competitions Balkans

The general knowledge level of the SEs from the Balkan countries was very impressive. Despite their intense preparation, the written and oral exams proved to be very challenging for all the participants. Each SE tried to do their best to win the local competition for the opportunity to compare their experience and skills with the other winners worldwide.

  • Venue
    Roland DG Mid Europe S.r.l.
  • Event dates
    July 9, 2015
  • Participants
    Five SEs
  • Judges' criteria
    The competition included the troubleshooting of broken machines and taking a written and oral exam that tested the participants' knowledge of machine maintenance and repair.
Comments
  • Service Engineer Mr. Edis Trbonja (From Serbia)
    The first-place winnerMr. Edis Trbonja
    (From Serbia)
    Representing Difol Digital
    Experience as a Roland DG technician: 6 years
    Learning from my older colleagues in the beginning of my career, reading the manuals, and spending a lot of hours with Roland DG machines helped me accumulate the experience to participate in the SE competition. I love my job. It's always a great feeling when you make something work as it should. I am looking forward to meeting my colleagues from all around the world. I am ready to do my best to make my friends, colleagues and family proud! Nothing is impossible!
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China

Global SE Awards 2015 Local Competitions China

Although they recognized the need for greater standardized techniques and procedures, participants' performance level was much higher than expected. Their first priority was learning the maximum from the competition. Comments included: "A very good learning activity. I hope they can organize the competition frequently." "The competition helped me to know my shortcomings. I recognized that I had some things to learn in the maintenance area in order to provide the best service to our customers. I will now follow the procedures that I learned."

  • Venue
    Beijing, Nanjing, Chongqing, Guangzhou
  • Event dates
    July 5 - 31, 2015
  • Participants
    84 SEs
  • Judges' criteria
    The competition included a hands-on exam and an online test on maintenance service. Judging was carried out in two ways: 70 % was allocated to the hands-on exam and 30% was allocated to the online test. The top two contestants were honored as winners of the competition.
Comments
  • Service Engineer Mr. Zhong Peng (From Guangzhou)
    The first-place winnerMr. Zhong Peng
    (From Guangzhou)
    Representing Synnex Distributions (China) Ltd.
    Experience as a Roland DG technician: 15 years
    Through the competition, I learned the true meaning of customer service. It helped me to gain logical thinking as well as learn the standard procedures for maintenance service and parts replacement and the importance of using the proper maintenance tools. It also helped all the engineers improve their knowledge. Thanks to Roland DG for providing the competitive opportunity.
    I am eagerly looking forward to the world final. Competing with the outstanding engineers from around the world will provide the opportunity for even greater improvement. As the representative of China, I will make an all-out effort to earn the championship honor for my country.
  • Service Engineer Mr. Yang Rui Qiang (From Beijing)
    The first-place winnerMr. Yang Rui Qiang
    (From Beijing)
    Representing Synnex Distributions (China) Ltd.
    Experience as a Roland DG technician: 10 years
    Through the competition, I gained understanding that the strict requirements for certified service engineers are important to ensure Roland DG's service quality. I hope that the Global SE Awards will be held frequently in order to continue improving the quality of service in the future. It is a great honor and responsibility to be able to participate in the global competition as the representative of China!
    Thanks to Roland DG for providing such a good opportunity to exchange ideas and compete with other engineers worldwide. I hope we will seize this opportunity to learn from each other. I plan to get good scores in the competition.
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UAE

Global SE Awards 2015 Local Competitions UAE

The SEs from the UAE and Egypt area competed to go to the world championship. All of the participants were very motivated resulting in a very high level of competition. The participants enjoyed communicating with engineers from other areas and comparing the level of their own skills. Our winner solved the questions logically and his performance was excellent. His experience and knowledge should lead to a good result in the world final.

  • Venue
    EMIRATES COMPUTERS Co.L.L.C. in Dubai
  • Event dates
    June 28 - 29, 2015
  • Participants
    Five SEs
  • Judges' criteria
    The competition challenges included the troubleshooting of broken machines and taking a written exam that tested the participants' technical knowledge and service abilities.
Comments
  • Service Engineer Mr. Asad Dariai (From UAE)
    The first-place winnerMr. Asad Dariai
    (From UAE)
    Representing EMIRATES COMPUTERS Co.L.L.C.
    Experience as a Roland DG technician: 19 years
    The competition was a great learning experience for me. I believe that learning is a continuous process and I look forward to continuing to learn at the global level. To me, No. 1 is just a number. What excites me more is the opportunity to learn and enrich myself from this wonderful experience facing the best competitors in a great environment.
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South Africa

Global SE Awards 2015 Local Competitions South Africa

The participants were the cream of the crop, so all were very active and applied themselves to the challenge. They all enjoyed the exams very much. Some of them naturally stepped into a leadership role while they shared their knowledge with each other. We were surprised at how well they did at the competition. We also recognized that our teaching methods can be improved to get the most out of their ability.

  • Venue
    Telpro management (Pty) Ltd. in Midrand
  • Event dates
    August 22 - 23, 2015
  • Participants
    11 SEs
  • Judges' criteria
    We conducted a hands-on exam that included the troubleshooting of machines that had mechanical and electrical problems. Participants were expected to get the machines back up to factory default settings. We attached great importance to the ability to think clearly in order to determine the real cause of a problem.
Comments
  • Service Engineer Mr. David Edgecome (From South Africa)
    The first-place winnerMr. David Edgecome
    (From South Africa)
    Representing Keymark Media (Pty) Ltd.
    Experience as a Roland DG technician: 9 years
    What excites me is to walk into unknown problems. It has been interesting to see where I have made mistakes and where I can improve. I'm really excited for the global final in Japan. I am working on improving upon the scores that I made in the local competition.
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